The Epic Games Store has announced a change in its refund policy. Epic Games director of publishing strategy Sergey Galyonkin revealed the change on Twitter, writing that people will be able to refund a game provided it is “within 14 days of purchase and under 2 hours played.” You will also now have unlimited refunds through Epic, giving the game store the same policy as Steam.
According to Variety, to previously refund a game on Epic, you had to submit a ticket. From there, you’d get a verification request where you’d need to fill out several fields of information, including your public IP address, the date your Epic Games account was created, an invoice ID, your location, your account’s display name, the final four numbers of the debit or credit card connected to your account, and the date of your last login. Only then would your ticket be reviewed.
Now, provided you ask within the 14 days and two hours played guidelines, you only need to submit a ticket through player support to get the refund. “The team is working on the self-service solution, but for now, you’ll have to go through player support,” Galyonkin said.
Over the past few months, Epic has been making moves to undercut its largest PC game store competitor, Steam. When Epic announced its new store, the company offered game developers a better deal than they’d get on Steam by taking less of the profits and promising to aid creators who used Unreal Engine. Epic has also secured several exclusives, such as Hades and the PC version of Journey, and even taken the PC version of games expected to launch on Steam, like the latter half of The Walking Dead: The Final Season and The Division 2.